Zendesk pricing · 2026
Zendesk Pricing
Zendesk charges per agent. Support Team is $19, Suite Team is $55, Suite Professional is $115 — each per agent, per month, on annual billing. Chat lives on Suite Team. Copilot, Workforce Engagement, and Contact Center sit on top of that.
List prices checked October 2026 · Annual billing unless noted
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Figures below are Zendesk’s public list prices as of October 2026. Always confirm on zendesk.com/pricing before you buy.
Zendesk plans, per agent
Annual billing is about 20% off monthly. Suite Enterprise + Copilot is sales-quoted. The seat table uses Suite Team annual rates — that is the plan that includes live chat.
Support Team
$25 billed monthly
Email and social ticketing. No live chat or messaging on this plan.
- Email ticketing
- Ticket routing
- Prebuilt dashboards
- Macros and automations
Suite Team
$69 billed monthly
The plan most teams actually need: chat, messaging, phone, and AI Agents.
- Everything in Support Team
- Live chat and messaging
- Telephony
- AI Agents
Suite Professional
$149 billed monthly
Skills-based routing, IVR, sandbox, and more AI writing tools.
- Everything in Suite Team
- Skills-based routing
- IVR phone tree
- Admin Copilot tools
What a team actually pays
Suite Team annual list price, no add-ons. Add Copilot at $50/agent and a 5-person team is $525/month ($6,300/year). Userscom prices are flat plans, not seats.
1 agent
Zendesk
$55/mo · $660/year
1 × Suite Team $55
Userscom
$20/mo · $240/year
Starter — 500 conversations, 2 members
3 agents
Zendesk
$165/mo · $1,980/year
3 × Suite Team $55
Userscom
$40/mo · $480/year
Advance — 2,000 conversations, 5 members
5 agents
Zendesk
$275/mo · $3,300/year
5 × Suite Team $55
Userscom
$40/mo · $480/year
Advance still covers 5 members
Add-ons that sit on top
The $55 Suite Team number is the floor for chat. Copilot, phone, and AI resolutions are extra line items. A team that turns on Copilot roughly doubles the per-agent rate.
Copilot
$50 / agent / mo
Inbox AI assistant. Billed per agent on annual contracts. Stacks on Suite Team or Professional.
Workforce Engagement
$50 / agent / mo
Quality, coaching, and workforce tools. Separate from Copilot.
Contact Center
$83+ / agent / mo
Voice contact center. Requires a Suite plan. Not included in Suite Team list price.
AI Agent resolutions
$1.50–$2.00 each
Committed automated resolutions are $1.50. Pay-as-you-go is $2.00. This is usage, on top of seats.
Userscom for the same team: flat, not per seat
- Starter is $20/month for 2 members. Advance is $40/month for 5. Pro is $75/month with unlimited members. Adding a teammate does not add a seat fee.
- AI ticket organisation and AI draft replies are included on paid plans. There is no Copilot-style per-agent add-on and no per-resolution fee.
- A 5-person Suite Team workspace is $275/month before add-ons. The same headcount on Userscom Advance is $40/month.
Zendesk pricing questions
On annual billing, Support Team is $19 per agent per month, Suite Team is $55, and Suite Professional is $115. Suite Team is the plan most teams need for live chat. A 3-agent Suite Team workspace is $165/month ($1,980/year) before Copilot, Workforce Engagement, or Contact Center.
Zendesk bills per agent, not per workspace. Chat, messaging, and a help center sit on Suite Team at $55/agent. Copilot is another $50/agent. A 5-person team on Suite Team with Copilot is $525/month. The list price is the seat count times the plan, plus every add-on you turn on.
No. Zendesk offers a 14-day free trial. There is no free forever plan. Userscom has a free plan with 20 conversations per month.
Support Team ($19/agent/year billed) is email and social ticketing. Suite Team ($55/agent) adds live chat, messaging, telephony, omnichannel routing, and AI Agents. Most teams looking at Zendesk for chat need Suite Team, not Support Team.
Copilot is $50 per agent per month on annual billing. It is a separate add-on. Suite Professional includes some writing and admin AI tools; Copilot still stacks on top for the full assistant.
Yes. Annual rates are about 20% lower than monthly. Suite Team is $55/agent/year billed versus $69/agent monthly. The tables on this page use the annual list prices Zendesk publishes.
Three Suite Team seats are $165/month. The same team on Userscom Advance is $40/month for up to 5 people, with AI ticket organisation and draft replies included. Use the cost calculator to model Copilot on top of Zendesk.
Same inbox work, without the per-agent bill.
Start on the free plan. Upgrade when volume grows. Your price stays a plan, not a headcount.
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