NewUserscom Pulse
See who is on your site. Talk to them before they file a ticket.
Pulse is a live list of identified customers — online now, here recently, or last week. Filter by plan, page, or event, then start a conversation in their chat widget. Same inbox. Same thread. No new tool.
Advance and Pro · Identified users only · Optional email
Why it exists
Most support waits for the customer to get stuck.
By then they have already bounced, tweeted, or opened a chargeback. Pulse flips that. If someone on the Pro plan is sitting on /pricing, you can say hello while the tab is still open — not after they leave.
We built it for teams who already identify users. You do not need another analytics product. You need a short list of real people, and one button that starts a real conversation.
How it works
Identify once. Reach out when it matters.
Identify your users
The widget you already ship. Userscom.identify(email, { first_name, plan, … }). Optionally track events. Anonymous traffic never appears.
Watch the live list
Online now, last 24 hours, past 30 days, or everyone. Filter by plan, current page, or a custom event. Bind columns to any attribute.
Talk in their widget
One person or a hundred. Tokens like {first_name} stay human. The note opens as a chat card and a real Inbox thread. Email is a checkbox, not a second product.
Built like a support tool, not a heatmap.
Pulse is for outreach, not vanity traffic. Every row is someone you can actually talk to.
Live, without the noise
Presence updates when someone joins, changes page, or comes back to the tab. No 15-second write storm. Online means they are really there.
Filter what matters
Plan, page, last event. Find everyone on the upgrade screen who just hit a limit — then write one note.
Columns you choose
Person stays first. Bind the rest to traits you already send: plan, company, signed_up_at, or any key from Identify.
Chat first, email if you want
The default is the widget card. Turn on Also send email for a personal note from you, with an editable subject. Replies land in the same ticket.
On Advance and Pro. Not an add-on.
Pulse ships with the plans built for real volume. No extra SKU. No per-visitor fee.
Advance · $40/mo
- Pulse included
- 2,000 conversations
- 5 team members
- Custom widget branding
Pro · $75/mo
- Pulse included
- Unlimited conversations
- Unlimited members
- API access
Questions
Pulse is a live view of identified people on your product. You see who is online, who was here recently, what page they are on, their plan, location, and latest events — then you can message them in the chat widget they already have, or send a personal email.
No. Pulse only lists people you have identified with Userscom.identify(). That keeps the list useful — real customers, not a firehose of anonymous traffic — and keeps the database small.
It opens as the same chat-widget card they already know, and it creates a real Inbox thread. If they are offline, the card waits and shows on their next visit. Optionally, the same note can go out as an email they can reply to.
Pulse is included on Advance ($40/mo) and Pro ($75/mo). It is not on Free or Starter.
Triggered messages fire from URL rules for whoever lands there. Pulse is you choosing a specific person — or a filtered set — and talking to them now. One is automation. The other is a human reaching out.
The same widget script plus Userscom.identify() with at least an email. Optionally Userscom.track() for events, and first_name / second_name / avatar_url if you want names and photos in the table.
The next conversation does not have to wait for a ticket.
Identify your users. Open Pulse. Say hi while they are still deciding.