Use Case
Your website has a contact form. Submissions go to your email. Then what? You manually copy-paste into Gmail, lose track of who replied, and wonder which inquiries you never followed up on. There's a better way.
Free plan available · No credit card · 2-minute setup
You add a contact form to your website. Someone fills it out. You get an email. Great. But now what?
You can't reply directly. You have to copy their email address, open Gmail, start a new thread, and manually type out a response. If they reply back, it's in a completely different place than the original inquiry. If someone on your team needs to follow up, you're forwarding emails or sharing logins.
After a few weeks, you have no idea which inquiries you responded to, which ones are waiting, or which ones converted into customers.
Common pain points
Userscom turns contact form submissions into tickets. Each inquiry gets its own thread. You can reply from the dashboard or by email, and the conversation stays organized. Your team can see who's handling what. Form data (phone, budget, preferences) is automatically captured and displayed in the sidebar.
Every submission creates a ticket with full context: who, when, what they asked, and any extra fields you captured.
Reply from the dashboard or directly from your email. The entire conversation threads back into the ticket automatically.
Mark tickets as open, closed, or snoozed. See at a glance which inquiries need attention and which are done.
Assign tickets to team members, see who replied, and collaborate without forwarding emails or sharing inboxes.
Property inquiry forms with budget, preferred location, and viewing date. Every inquiry becomes a trackable conversation so no lead slips through the cracks.
Booking forms with event date, package interest, and guest count. Reply with quotes, track follow-ups, and never lose a booking inquiry again.
Project inquiry forms with budget, timeline, and project description. Manage client conversations in one place instead of scattered across email.
Demo request forms, enterprise sales inquiries, and contact forms. Track every lead, measure response time, and close more deals.
Change your HTML form's action URL to point to your Userscom endpoint. When someone submits the form, it creates a ticket in your inbox with all the form data automatically captured.
Yes. Just update your form's action URL. No need to rebuild your site or install JavaScript. Works with any HTML form, WordPress, Squarespace, Webflow, or custom sites.
Any field beyond email, name, subject, and message is automatically stored as "Form Data" and displayed in the ticket sidebar. This gives you full context without cluttering the conversation.
Yes. Invite your team, assign tickets, and collaborate. Everyone sees the same inbox, and you can track who's handling each inquiry.
No. If you can edit your website's HTML (or use your site builder's form settings), you can set this up in 2 minutes. We give you the exact code to copy and paste.
Turn every contact form submission into a trackable conversation.
20 tickets/month free · No credit card required