Free tool
Compare Intercom, Zendesk, Crisp & Userscom
Enter your team size and monthly conversation volume to get an estimated annual cost — including AI fees that pricing pages bury.
5
Support agents or seats
500
Tickets + live chats per month
On
Auto-replies, triage, chatbot
You'd pay $8,124/year more on Intercom.
Userscom: $192/year · $16/mo
Based on list prices (June 2026). AI add-ons included where required.
Publicly listed rates on annual billing. Updated quarterly.
Intercom
Per seat + per AI resolution
$39/seat/mo
$99/seat/mo
$139/seat/mo
$0.99 / Fin resolution
Zendesk
Per agent + AI add-on
$19/agent/mo
$55/agent/mo
$115/agent/mo
+$50/agent/mo
Crisp
Per workspace
Free (2 seats)
$25/mo (4 seats)
$95/mo (20 seats)
Unlimited plan only
Userscom
Flat monthly
$0/mo
$8/mo
$30/mo
Included on paid plans
Per-seat tiers (Essential $39, Advanced $99, Expert $139) plus Fin AI at $0.99 per resolution on top. Resolution volume scales with traffic, not headcount — the hidden cost most teams miss.
Per-agent Suite pricing. Suite Team ($55/agent) is the common starting point. Advanced AI Copilot adds $50/agent/month. Phone, QA, and WFM are separate add-ons.
Workspace pricing with seat caps. Pro ($25/mo) covers 4 seats. AI features require Unlimited ($95/mo, 20 seats). Extra seats on Pro cost $25 each.
Flat monthly pricing — no per-seat fees. Plans scale by conversation volume: Free ($0), Starter ($8), Advance ($16), Pro ($30). AI included on every paid plan.
For 5 agents on Intercom Essential (no AI), expect roughly $195/month ($39/seat × 5) or $2,340/year on annual billing. Add Fin AI and costs jump: Advanced seats at $99/agent ($495/mo) plus ~$0.99 per AI resolution. At 500 conversations/month with 40% Fin resolution, that adds ~$198/mo — totalling around $693/month or $8,316/year. Intercom's own pricing calculator often shows higher numbers once you enable messaging and AI modules.
Yes. Userscom, Crisp, Freshdesk, and Tawk.to all offer free tiers. Userscom's free plan includes 20 conversations/month, 1 team member, AI ticket organisation, and a live chat widget with no forced branding. Tawk.to is free but displays "Powered by Tawk.to" on your widget unless you pay $19/month to remove it. Free tiers work well for early-stage products; most teams upgrade once volume grows.
Zendesk charges per agent, not per workspace. Suite Team starts at $55/agent/month, so a 10-person team is $550/month before add-ons. Their Advanced AI Copilot adds $50/agent/month on top. At 10 agents with AI, you're at $1,050/month ($12,600/year) — and that's before Suite Professional ($115/agent) or Enterprise tiers. The per-seat model makes sense for enterprises with dedicated support ops, but punishes small teams that just need a shared inbox.
We use publicly listed list prices (annual billing where available) and reasonable assumptions for AI usage — e.g. 40% of conversations resolved by Fin AI at $0.99 each. Your actual bill may differ based on plan tier, billing cycle, volume discounts, and which modules you enable. We update pricing quarterly. Always confirm on each vendor's site before purchasing.
For small teams needing live chat and AI, Userscom is typically the lowest cost at $8–30/month flat (no per-seat fees). Crisp Pro starts at $25/month but AI requires the $95/month Unlimited plan. Zendesk and Intercom scale linearly with team size, making them significantly more expensive once you have 3+ agents.
Yes — we use annual-billing rates where vendors offer them (typically 15–20% off monthly). Intercom Essential at $39/seat and Zendesk Suite Team at $55/agent reflect annual pricing. Toggle your inputs above to model your specific team; the output shows estimated annual cost.
Need reply templates? SaaS support email templates — refunds, churn save, dunning & more.
AI ticket organisation and draft replies included. No resolution fees or surprise bills.