Intercom pricing · 2026
Intercom Pricing
Intercom bills per Full seat, then Fin at $0.99 per outcome. Essential is $29, Advanced is $85, Expert is $132 — each per seat, per month, on annual billing. Copilot, Pro, and outbound sit on top of that.
List prices checked October 2026 · Annual billing unless noted
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Figures below are Intercom’s public list prices as of October 2026. Always confirm on intercom.com/pricing before you buy.
Intercom plans, per agent
Live chat, support email, and in-app chat are included on every plan. WhatsApp, SMS, email campaigns, and phone are usage-based. The seat table uses Essential annual rates as the floor; Advanced is what most growing teams pay.
Essential
Inbox, Messenger, public help center, and Fin. One Full seat minimum.
- Shared inbox and ticketing
- Messenger
- Public help center
- Fin AI Agent ($0.99/outcome)
Advanced
Multiple inboxes, workflows, and 20 Lite seats. The usual plan once more than one team is answering.
- Everything in Essential
- Multiple team inboxes
- Workflows builder
- 20 Lite seats
Expert
SSO, HIPAA, SLAs, and multibrand Messenger. 50 Lite seats included.
- Everything in Advanced
- SSO and identity
- SLAs
- 50 Lite seats
What a team actually pays
Essential annual list price, seats only. Five Advanced seats are $425/month before Fin. At 500 conversations with 40% Fin resolution, Fin adds about $198/month on top of seats.
1 agent
Intercom
$29/mo · $348/year
1 × Essential $29, before Fin
Userscom
$20/mo · $240/year
Starter — 500 conversations, 2 members
3 agents
Intercom
$87/mo · $1,044/year
3 × Essential $29, before Fin
Userscom
$40/mo · $480/year
Advance — 2,000 conversations, 5 members
5 agents
Intercom
$145/mo · $1,740/year
5 × Essential $29, before Fin
Userscom
$40/mo · $480/year
Advance still covers 5 members
Add-ons that sit on top
Seats are the predictable line. Fin is the one that moves with traffic. A busy inbox can pay more in outcomes than in seats. Copilot and Pro are optional; they do not replace Fin.
Fin AI Agent
$0.99 / outcome
On every Intercom plan. Charged once per conversation when Fin resolves, the customer stops asking, or a procedure completes.
Copilot
$29 / agent / mo
Unlimited inbox assistant. $35/agent on monthly billing. 10 Copilot conversations per agent/month are included without the add-on.
Pro
$99 / mo
Operator plus quality and analysis. Includes 1,000 conversation analyses and 2,000 credits; extra credits are $0.01 each.
Proactive Support Plus
$99 / mo
500 outbound messages covering tours, surveys, posts, and series. Extra messages are billed per unit.
Userscom for the same team: flat, not per seat
- Starter is $20/month for 2 members. Advance is $40/month for 5. Pro is $75/month with unlimited members. There is no per-seat multiplier when a founder joins the inbox for a week.
- AI ticket organisation and AI draft replies are included on paid plans. There is no $0.99-per-outcome charge.
- Five Essential seats are $145/month before Fin. Five Advanced seats are $425/month before Fin. The same headcount on Userscom Advance is $40/month.
Intercom pricing questions
On annual billing, Essential is $29 per seat per month, Advanced is $85, and Expert is $132. Every plan also includes Fin AI Agent at $0.99 per outcome. A 3-seat Essential workspace is $87/month in seats, plus Fin usage. Advanced is the plan most growing teams land on because of multiple inboxes and workflows.
Fin is $0.99 per outcome. An outcome is counted when the customer confirms the issue is resolved, does not ask for more help after Fin responds, or Fin completes a procedure (including a handoff). You are charged once per conversation. Intercom’s calculator often shows this as the larger share of the bill once volume grows.
No. There is a 14-day trial with no credit card. There is no free forever plan. Userscom has a free plan with 20 conversations per month.
Essential is the starter: Messenger, a shared inbox, a public help center, and Fin. Advanced ($85/seat) adds multiple team inboxes, the workflow builder, round-robin assignment, a private multilingual help center, and 20 Lite seats. Most teams that outgrow a single inbox pay Advanced rates.
Copilot is $29 per agent per month on annual billing ($35 monthly) for unlimited usage. Every agent also gets 10 Copilot and 10 AI auto-translation conversations free each month without the add-on.
Pro is $99/month (Operator plus quality and analysis tools, with conversation and credit limits). Proactive Support Plus is $99/month for 500 outbound messages (tours, surveys, series). WhatsApp, SMS, email campaigns, and phone are usage-based on top of seats.
Three Essential seats are $87/month before Fin. Three Advanced seats are $255/month before Fin. The same team on Userscom Advance is $40/month for up to 5 people, with AI organisation and drafts included and no per-outcome fee.
Same inbox work, without the per-agent bill.
Start on the free plan. Upgrade when volume grows. Your price stays a plan, not a headcount.
Free plan forever · No credit card · Cancel anytime