Freshdesk pricing · 2026
Freshdesk Pricing
Freshdesk charges per agent. Growth is $19, Pro is $55, Enterprise is $89 — each per agent, per month, on annual billing. Freddy AI Copilot is $29/agent on Pro and Enterprise. Extra AI Agent sessions are $49 per 100.
List prices checked October 2026 · Annual billing unless noted
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Figures below are Freshworks’ public list prices as of October 2026. Always confirm on freshworks.com/freshdesk/pricing before you buy.
Freshdesk plans, per agent
Annual billing is about 20% off monthly. The seat table uses Growth annual rates as the floor. Pro at $55/agent matches Zendesk Suite Team’s list price — that is the comparison most teams should make once they need more than a basic inbox.
Growth
Shared inbox, portal, knowledge base, and the first 500 Freddy AI Agent sessions.
- Ticketing and shared inbox
- Customer portal and knowledge base
- Out-of-the-box reporting
- 500 AI Agent sessions included
Pro
The usual step-up for growing teams. Copilot is a $29/agent add-on on this plan.
- Everything in Growth
- Advanced automation and roles
- Freddy AI Copilot available
- Day passes and extra AI packs
Enterprise
Enterprise controls, more AI, and higher add-on allowances.
- Everything in Pro
- Enterprise security and admin
- Freddy AI Copilot available
- Higher MCP and connector limits
What a team actually pays
Growth annual list price, no add-ons. Five Pro seats are $275/month — the same list as Zendesk Suite Team. Add Copilot at $29/agent and five Pro seats become $420/month.
1 agent
Freshdesk
$19/mo · $228/year
1 × Growth $19
Userscom
$20/mo · $240/year
Starter — 500 conversations, 2 members
3 agents
Freshdesk
$57/mo · $684/year
3 × Growth $19
Userscom
$40/mo · $480/year
Advance — 2,000 conversations, 5 members
5 agents
Freshdesk
$95/mo · $1,140/year
5 × Growth $19
Userscom
$40/mo · $480/year
Advance still covers 5 members
Add-ons that sit on top
Growth looks cheap at $19/agent until AI volume, Copilot, or extra agents show up as line items. Pro at $55/agent is the plan that usually lines up with Zendesk Suite Team.
Freddy AI Copilot
$29 / agent / mo
Available on Pro and Enterprise, billed annually. Separate from included AI Agent sessions.
Extra AI Agent sessions
$49 / 100 sessions
500 sessions included to start. Packs apply after that pool is used.
Day passes
$2–$12 / pass
Temporary agent access. Growth $2, Pro $7, Enterprise $12 per pass.
Connector tasks & MCP
$80 / 5,000 tasks
Connector app tasks are $80 per 5,000. Extra MCP actions are $15 per 1,000.
Userscom for the same team: flat, not per seat
- Starter is $20/month for 2 members. Advance is $40/month for 5. Pro is $75/month with unlimited members. Adding a teammate does not add a seat fee.
- AI ticket organisation and AI draft replies are included on paid plans. There is no $29 Copilot seat and no $49 session packs.
- Five Growth seats are $95/month. Five Pro seats are $275/month. The same headcount on Userscom Advance is $40/month.
Freshdesk pricing questions
On annual billing, Growth is $19 per agent per month, Pro is $55, and Enterprise is $89. A 3-agent Growth workspace is $57/month. A 3-agent Pro workspace is $165/month. Freddy AI Copilot is $29/agent on Pro and Enterprise. Extra AI Agent sessions are $49 per 100 after the included 500.
Freshdesk has offered a limited free tier in the past (email-only, small agent caps). The public customer-service pricing page currently leads with Growth, Pro, and Enterprise plus a 14-day Enterprise trial. Confirm the current free-tier limits on Freshworks before you plan around it. Userscom has a free plan with 20 conversations per month.
Growth ($19/agent annually) covers ticketing, a shared inbox, a customer portal and knowledge base, out-of-the-box reporting, and the first 500 Freddy AI Agent sessions. Extra AI sessions, day passes, and connector tasks are add-ons.
Freddy AI Copilot is $29 per agent per month on annual billing, available on Pro and Enterprise. It is separate from the 500 included AI Agent sessions on Growth and above.
On list price, Growth at $19/agent undercuts Zendesk Suite Team at $55/agent. Freshdesk Pro and Zendesk Suite Team both list at $55/agent. Zendesk Support Team is also $19/agent but is email-only. Compare the plan that includes the channels you need, not the cheapest SKU on the page.
Three Growth seats are $57/month. Three Pro seats are $165/month. Add Copilot on Pro and that is another $87, or $252/month. The same team on Userscom Advance is $40/month for up to 5 people, with AI organisation and drafts included.
Yes. Growth, Pro, and Enterprise include 500 Freddy AI Agent sessions (a one-time trial pool on new accounts, then paid packs). Additional sessions are $49 per 100. Day passes, connector tasks, and MCP actions are also extra.
Same inbox work, without the per-agent bill.
Start on the free plan. Upgrade when volume grows. Your price stays a plan, not a headcount.
Free plan forever · No credit card · Cancel anytime